If you've been affected by a natural disaster
Natural disasters are having a damaging effect in many areas. If your home is in one of the impacted areas you are likely to have many questions, Mechanics Bank is here to help. Please review this information and contact us at the numbers below with any questions or concerns. Loan Servicing General Natural Disaster Guide
Note: Please be advised that 2025 year-end statements will be available online on January 20th and will be mailed by January 31st.
About your Loan
Welcome to the Check My Loan website! We’re pleased to offer you more access to your account information when you need it. We're happy that you've chosen us to serve your financial needs.
If you have questions regarding account information that may be confidential please contact our Loan Servicing Department using one of the following methods:
By Phone:
- Customer Service: 1-800-237-3194 or 206-623-4616 – Automated system is available 24/7
- Customer Service may also be reached directly, using the number above, during business hours Monday thru Friday: 8:00 am to 5:00 pm PT.
- Payoff Requests Autofax: 1-206-903-3094 – Automated system is available 24/7
- To make a payment using our automated payment system: 1-800-237-3194 and follow the prompts
By Email:
- Please contact us at: loanservice@mechanicsbank.com and include your loan number and a brief description of the issue. Please note: Do not include personal or confidential information in the email.
- Send a secure message to Loan Servicing by logging into Check My Loan and selecting Secure Messages.
- All emails and secure messages are generally responded to within 48 hours from receipt.
By Mail:
- Mail loan payments to: Mechanics Bank, P.O. Box 34610, Seattle, WA 98124-1610
- Mail loan payoffs, correspondence, or address changes to: Mechanics Bank Attn: Loan Servicing, 33405 8th Ave South Suite 100, Federal Way, WA 98003
- Mail Notices of Error and Requests for Information to: Mechanics Bank Attn: Loan Servicing/QA, 33405 8th Ave South Suite 100, Federal Way, WA 98003
Sign up for automatic payments, a free and convenient way to pay your loan. Download, complete and return the automatic payment form below.
