Homeowner Assistance

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Possible Options for Homeowner Assistance

If you are a homeowner experiencing temporary or permanent financial difficulties and are worried you will be unable to pay your mortgage you may qualify for assistance. Depending upon your financial circumstances, there may be options available which could help you avoid foreclosure. These may include: Loan Modification, Temporary Forbearance, Refinancing, Deed-in-Lieu of Foreclosure or Pre-Foreclosure sale. If your mortgage is currently in foreclosure and you have concerns regarding the handling of your case, or if you feel your foreclosure prevention alternatives have not been explained to you in a manner you can understand, or that you were inappropriately denied a foreclosure prevention alternative, were not evaluated properly, or have not been processed in a timely manner you may dial 1-800-237-3194.


Notices of Error and Requests for Information Relating to Mortgage Servicing Customers

Any borrower wishing to submit a Notice of Error or Request for Information to HomeStreet Bank concerning the servicing of their mortgage loan must send their written correspondence to:

HomeStreet Bank
Attn: Loan Servicing/QA
33405 8th Ave South, Ste. 100
Federal Way, WA 98003

Below are some important steps you should take:

  1. Contact Your Lender – If you are having trouble making your payments contact HomeStreet Bank Loan Servicing at 1-800-237-3194 to discuss your situation and the options mentioned above.
  2. Request a Homeowners Assistance Packet - this packet will provide important information about options that may be available to you, and describe the next steps you should take. To request a packet, please Contact Loan Servicing at 1-800-237-3194, or via e-mail at LoanCounselor.Facsys@homestreet.com. In addition to returning the completed Homeowners Assistance Packet to HomeStreet, you will also need to provide the following documents (please note: additional documentation may be required at a later date before your application is deemed complete)
  • Completed Financial Information Form (included in Packet)
  • Completed request for Transcript of Tax Return (included in Packet)
  • Signed copy of the most Recently Filed Tax Returns (including all schedules)
  • Completed Home Affordable Modification Program Hardship Affidavit (included in Packet)
  • Copies of your last month’s pay stubs
  • Copy of your most current bank statements

Additional Assistance and Resources to Contact:  The following resources may provide you with important information and assistance:


For Washington State Properties:

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