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MortgageCX Best in class reward

 

Best-In-Class Mortgage Lender - 2024

HomeStreet Bank is ranked #1 nationally in six customer satisfaction survey categories based on the 2024 STRATMOR Group’s MortgageCX Borrower Satisfaction Program. The categories include: Overall Borrower Satisfaction, Net Promoter Score, Loan Officers, Processors, Pre-Closing (Preparedness), and Closing Timeframe. 

Mortgage expertise you can bank on

You could get a mortgage from any number of financial institutions, so why choose HomeStreet Bank to finance your home? We have held firmly to one principle for nearly a century—provide excellent customer service. Our primary goal is to do right by our customers. You can witness that commitment in everything we do. Here are a few ways we put the HomeStreet difference into action:

Buyer Assistance Programs

We take extra measures to certify with local homebuyer assistance programs, allowing our clients to take advantage of program benefits that may help them buy a home more affordably.

Streamlined Underwriting

Thanks to a strong relationship with Fannie Mae and Freddie Mac, we are able to approve many types of home loans more quickly than some lenders.

Small Bank Accessibility

Once your loan application is submitted, many large lenders take the process completely out of the Loan Officer’s hands. At HomeStreet, our Loan Officers can work with our in-house loan processors along the way to provide answers and information, helping to get your loan finalized more easily.

Large Bank Options

HomeStreet can offer the same kinds of home loans as larger lenders, yet our Loan Officers take the time to get to know you, presenting options and explaining their benefits and differences, allowing you to make an informed choice that fits your unique situation.

Your entire lending experience should be a positive one. You can count on a HomeStreet Loan Officer to guide you through the entire process, help you find the right financing options, and provide you access to affordable home loans.

Contact one of our experienced professionals today to learn more!

You can call our Mortgage Lending Customer Service Center at 855-585-2778 from 9:00 a.m. to 5:00 p.m. PST Monday-Friday to reach a Loan Officer. 
Whether you’re buying your first home, moving up or refinancing, we have a program for you. Our local decision-making and underwriting help streamline the process.
Some home buyers, particularly those making their first home purchase, lack a large down payment. See an overview of some of our home loan programs for borrowers who need to put a minimum amount down on their new home.

Thank you for being a HomeStreet Bank Loan customer!  Existing customers can access their loan by clicking Continue below. 

We'll answer some common questions.
All loans subject to approval.

How to Navigate the Homebuying and Selling Process


Buying a new home? Exciting! Selling your current one? The start of a new adventure! But doing both at the same time? That's more of a challenge. You'll need to balance timelines, finances, and negotiations while keeping stress levels in check. But you can absolutely handle it with the right plan — and the right professional team — in place.

Step one? Take a deep breath. These transitions can feel overwhelming, but remember that most homeowners go through this process at least once, so there are guidelines to follow. Here's where to start.

Know your options.

Whether you end up buying first or selling first, there's no right or wrong option. But it's important to understand the implications of each.

Buying first gives you ultimate flexibility. You don't have a deadline on your home shopping, and if you don't find what you want, you can postpone selling. The downside is the financial burden. You'll need a down payment for the new home, and until you sell, you could be carrying two mortgages.

Selling first frees up your finances, but you'll need a place to stay until you take possession, and your shopping process may feel more rushed.

Run the numbers.

Your decision-making likely starts with money, so talk to your Loan Officer about your home financing options. In addition to how much you can afford on a new home — and how you'll get the funds for a down payment — talk about what to do if you need to carry two mortgages for a while. If you plan to buy before you sell, verify that your current mortgage payment won't affect your ability to qualify for a new loan.

Make fallback plans.

Since you don't know whether you'll close on your current home before you find your new home, make sure you understand your options for bridging the gap between transactions. Common scenarios include:

  • Offer with sale and settlement contingency: If you're buying first, you can put in an offer on a house, but with a condition that you'll only complete the purchase after you sell your current home. If your home is already under contract, and you just need time to get to closing, this becomes an offer with settlement contingency.
  • Extended closing: If you're ready to buy and are confident that your existing home will sell quickly, you can negotiate to extend the closing date of your new home beyond the standard 30-45 days.
  • Rent-back agreement: If there's a reasonable gap between when your home's buyers want to move in and when you can move into your new house, you can offer to rent your current home back from the buyers for a set period of time.

Prep your home ... and your move.

Here is one area where your goals come together seamlessly. Decluttering is the first step in making your home appealing to buyers and boosting potential resale value, and it's also the first step of a successful move. Purge your home of everything that doesn't work (broken appliances, clothes that don't fit) and sell or donate anything you don't want to transport to your new home (appliances you don't use, excess furniture). Then pack everything you don't need before the move and store it offsite, ideally in a moving pod that can be transported straight to your new place.

Be agile.

Because you're negotiating two major transactions at once, you'll need to be able to act quickly as events unfold, so talk through all your options with your Loan Officer, real estate agent, and any other decision makers involved before you get started. Clarify your non-negotiable needs versus what you're willing to negotiate. That way, when you reach a decision point, you'll be ready to act.

Good luck!

5/9/25

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