Frequently Asked Questions
Online and Mobile Banking
Online Banking FAQs
<ol><li>Log into <a href="https://cibng.ibanking-services.com/eAM/Credential/Index?brand=420_325084426&orgId=420_325084426&FIFID=325084426&appId=CeB&FIORG=420" data-sf-ec-immutable="">Online Banking</a>.</li><li>Click the <b>Customer Service</b> tab at the top of the screen.</li><li>Under the <b>Settings</b> section, click <b>Document Delivery</b>.</li><li>Select Online from the dropdown for <b>Delivery Method </b>on each account you want to receive eStatements.</li><li>Review the <b>Online Documents Agreement and Disclosure </b>by clicking the hyperlink.</li><li>Click the box that you have read and agree to the terms of the Online Documents Agreement and Disclosure, then click <b>Submit</b>.</li></ol><p>If for any reason you later wish to receive paper statements again (instead of eStatements) simply log into Online Banking and update your preferences.</p><p><font size="-1">If you receive both paper and electronic statements and want to stop paper statements, please contact us at 1-800-719-8080.</font></p><p><font size="-1"></font><font size="-1">You must be enrolled in Online Banking to receive eStatements. If you are not currently enrolled, <a href="https://cibng.ibanking-services.com/cib/themes/cib_enroll/enroll/enroll.jsp?FIORG=420&FIFID=325084426" data-sf-ec-immutable="">enroll here</a>!</font></p>
Mobile Banking FAQs
<ol><li>Log into <a href="https://cibng.ibanking-services.com/eAM/Credential/Index?brand=420_325084426&orgId=420_325084426&FIFID=325084426&appId=CeB&FIORG=420" data-sf-ec-immutable="">Online Banking</a>.</li><li>Click the <b>Customer Service</b> tab at the top of the screen.</li><li>Under the <b>Settings</b> section, click <b>Document Delivery</b>.</li><li>Select Online from the dropdown for <b>Delivery Method </b>on each account you want to receive eStatements.</li><li>Review the <b>Online Documents Agreement and Disclosure </b>by clicking the hyperlink.</li><li>Click the box that you have read and agree to the terms of the Online Documents Agreement and Disclosure, then click <b>Submit</b>.</li></ol><p>If for any reason you later wish to receive paper statements again (instead of eStatements) simply log into Online Banking and update your preferences.</p><p><font size="-1">If you receive both paper and electronic statements and want to stop paper statements, please contact us at 1-800-719-8080.</font></p><p><font size="-1"></font><font size="-1">You must be enrolled in Online Banking to receive eStatements. If you are not currently enrolled, <a href="https://cibng.ibanking-services.com/cib/themes/cib_enroll/enroll/enroll.jsp?FIORG=420&FIFID=325084426" data-sf-ec-immutable="">enroll here</a>!</font></p>
