Frequently Asked Questions
Online and Mobile Banking
Online Banking FAQs
<ul><li>In your Personal Online Banking profile select the "Pay and Transfer" tab and click on "Make an External Transfer" under "External Transfers." Click on "add an external transfer account." You must be an owner on both the HomeStreet Bank account and account at the other financial institution to use this service. You will be prompted to input the other bank account information; including the type of account, account number and routing number. <b>HomeStreet Bank will send two small test deposits which you will deposit to the funding account in 2-3 business days. Please note normal processing times apply. If your request is after standard processing of 5pm and on the weekend this process may take longer. </b>You will need to enter/confirm the amounts in the EFT verification section. Once the process is complete, you will be able to initiate the external transfer from your Personal Online Banking profile.</li></ul>
Mobile Banking FAQs
<ul><li>In your Personal Online Banking profile select the "Pay and Transfer" tab and click on "Make an External Transfer" under "External Transfers." Click on "add an external transfer account." You must be an owner on both the HomeStreet Bank account and account at the other financial institution to use this service. You will be prompted to input the other bank account information; including the type of account, account number and routing number. <b>HomeStreet Bank will send two small test deposits which you will deposit to the funding account in 2-3 business days. Please note normal processing times apply. If your request is after standard processing of 5pm and on the weekend this process may take longer. </b>You will need to enter/confirm the amounts in the EFT verification section. Once the process is complete, you will be able to initiate the external transfer from your Personal Online Banking profile.</li></ul>
