FAQs
Central Daylight Time, which is 2 hours ahead of Pacific Time. Alerts come from our vendor server, located in Milwaukee.
Alerts can be enabled for transaction types, merchant types, international transactions, and transaction limits.
No. Each control is mutually exclusive. If you choose the “Block International” control, the “My Regions” control will be disabled.
You can define a region up to 78.5 square miles.
Transaction type, merchant category, dollar limit, and geographic locations.
Yes, you simply access Card Controls through the mobile app and disable the card. Once the card has been found, you can enable it again.
You may have Card Controls enabled on your card.
Yes, just swipe the button next to each card to “On.” The button will turn from gray to green when a card is enabled.
Yes, you can add any card to Card Controls at any time.
Card Controls are set based on the individual card number issued to each card holder. When you access Card Controls in the mobile banking app, only the card issued to you will appear for enabling and setting controls.
Consumers enrolled in HomeStreet Bank online banking and mobile banking who have a HomeStreet debit card.
Please make sure your HomeStreet mobile app version is 4.3. To check your current app’s version, select “About” in your mobile app’s menu. If Card Controls isn’t showing in your app, check to see if the app needs to be upgraded.
- First, you will need to be enrolled in online banking.
- Then, you will need to download the HomeStreet Bank mobile app from the Apple Store for iPhones or the Google Play Store for Android devices.
- Next, use your HomeStreet Bank online username and password to sign into the mobile app.
- From the Accounts landing page, select “More” either at the bottom (for iPhones) or the top right (for Android devices). Then select "Card Controls."
- From the Accounts landing page, select “More” either at the bottom (for iPhones) or the top right (for Android devices). Then select "Card Controls."
Card Controls is a mobile banking feature that lets you control how, when, and where your debit card is used. You can Enable/Disable a debit card for use, restrict card usage to specific types of Merchants and/or Transaction Types, set Transaction Limits and restrict card use to specific geographical regions.
Total control of your debit card, wherever you go.
With the Card Controls feature in the HomeStreet Bank mobile app, you can control how, when, and where your debit card is used right from your phone. With the swipe of your finger, disable your card if it’s lost, set transaction limits to help you stay on budget, define geographic regions where your card can be used, enable push notification alerts, and more.
Here's how it works:
- Sign into the HomeStreet Bank mobile app and click "More" in the main navigation.
- Select "Card Controls." Your eligible card will be listed, or you can register your card.
- Click on the card you would like to control to view all of the preferences and alert options.
Preferences include:
- Enable/disable your card – instantly disable your debit card if it’s been misplaced or stolen. Once you find it, enable it again just as easily.
- Geographic location – define custom geographic regions based on where your card can be used.
- Types of merchants – select the merchant categories you want to be able to use, such as groceries, gas stations, entertainment, or travel.
- Types of transactions – disable eCommerce if you’re trying to kick your online shopping habit. Or enable it again to make a purchase.
- Spending limits – trying to maintain a budget? Set your maximum amount allowed.
- Alerts – decide which information you’d like to receive via push notifications – every time you make a transaction, when your card has been denied, and more.
