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Consumer Mobile Banking FAQs

What do I need to use HomeStreet Mobile Banking services?

All consumer online banking customers are able to use mobile banking services using a smart device, such as an Android, iPhone, iPad, tablet or BlackBerry, that is internet enabled. If your device supports text messaging, you may also enroll in mobile banking text message alerts.

Is there a fee to use HomeStreet Mobile Banking services?

There’s no fee for using our mobile banking. Regular transaction fees associated with your HomeStreet Bank account(s) will apply. There may be additional data costs related to accessing the HomeStreet Bank mobile app from your mobile device. Please check your wireless plan or verify with your wireless carrier.

What accounts are available in mobile banking?

You can view account balances for the accounts that are currently available to you through Online Banking.

How do I enroll in HomeStreet Mobile Banking services?

If you are enrolled in Online Banking, simply use your user name and password to log in to your accounts through the HomeStreet Bank mobile app. You can also enroll a device via Online Banking > Customer Service > Manage Mobile Banking Settings. If you are not currently registered for Online Banking, sign up online or call 1-800-719-8080 to get started. How do I download the mobile app for iPhone or iPad? Our iPhone application is available through the iTunes App Store where you can download it for free.

How do I download the mobile app for an Android device?

Our Android application is available through Google Play where you can download it for free.

I have a Blackberry/Microsoft Surface/other device. Can I still use HomeStreet mobile banking?

Yes, you can use HomeStreet mobile web. Simply type the url m.homestreet.com into your browser (not in a Google search) to access mobile web. You can perform all the actions of the downloadable app with the exception of mobile deposits.

What is a Mobile Deposit?How do I use it?

Mobile Deposit is a service that allows you to deposit a check using your iPhone or Android device and HomeStreet’s Mobile Banking app. You will find this functionality under the “Check Deposit” menu option in the app. Using Mobile Deposit is easy! Follow these quick and easy steps to deposit your check:
  1. Take a clear picture of the front of the check.
  2. Take a clear picture of the back of the check.
  3. Enter the amount of the check.
  4. Select the account you wish to deposit to.
  5. Option to insert email address for emailed deposit receipt.
  6. Submit!

I don't see the option to make a deposit.

Mobile deposits are supported only when using the downloadable app, which is available in the Apple and Google Play stores for iPhones, iPads and Androids.

What do I do with a check after I deposit it via Mobile Deposit?

Destroy the deposited check 14 days after you receive an email accepting your deposit.

What if I keyed in the wrong amount on my Mobile Deposit?

In most cases, HomeStreet will make the adjustment to the deposit amount for you, and send you an email notification of the deposit adjustment.

What if something is wrong with the check deposited (NSF, etc.)?

You will receive notification of rejected items or any other issues with your mobile deposit that might require further action. The deposit will be treated the same as if you did it via an ATM, or branch.

I don't see the deposit I made in my account yet, but I got an email that it was approved. When will it post to my account?

Mobile deposits are posted to accounts during overnight processing. There is a 5pm PT submission cut-off time each business day. You will see your deposit reflected in your account balance the next business day.

If I make a mobile deposit over the weekend when will it show up in my account?

Deposits made after 5 p.m. Monday - Friday (excluding holidays) or on weekends and holidays will be reviewed and approved (or denied) the next business day. Mobile deposits are posted to accounts during overnight processing and you will see the deposit reflected in your account balance the day after it is approved.

Is HomeStreet Mobile Banking secure?

Yes, HomeStreet Bank offers extensive security features to ensure that you can conduct your banking in a safe and private online environment. The same industry standards we have always employed to keep Online Banking secure extend to our Mobile Banking application as well. All login credentials and data is encrypted during transmission and no customer data or other sensitive information is stored on the device. The application automatically times out after 5 minutes of inactivity and transactions to external accounts and setting up new bill-pay payees is restricted.

What can I do to protect my security and privacy?

There are some simple steps you should take to ensure the security of your information and protect your privacy when you using Mobile Banking.
  • Protect your Online Banking password. It is your key to accessing your accounts. Do not reveal it to anyone.
  • Memorize your Online Banking password. Never store it on your mobile device, or write it on a paper that you keep near your phone or carry with you.
  • Do not choose passwords that incorporate your name, telephone number, address or birthday or those of any close friend or relative.
  • Do not select the option for your user id to be remembered for subsequent logins.
  • Never leave your mobile device unattended while using the HomeStreet Bank mobile app.
  • Be wary of using untrusted networks like public Wi-Fi spots
  • Set a passcode lock to access your device or phone.
  • Turn on balance and/or transaction alert messaging in consumer online banking to enable you to monitor activity on your account(s).
As with any device that accesses applications and wireless networks, you should ensure your device is patched with the latest security updates and should be running the most recently available version of the device’s operating system.

If at any time you feel your device and/or accounts have been compromised, contact our Customer Service Center.

What happens if I lose my smartphone?

If you phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your user ID and password. However, to be safe, you should delete the device from mobile banking services via Online Banking > Customer Service > Manage Mobile Banking Settings. You can also contact our Customer Service Center to delete your device from mobile banking services.

Who do I call if I have questions about HomeStreet Mobile Banking?

If you require assistance with HomeStreet Bank mobile banking or have a question, please contact our Customer Service Center at 800-719-8080, option 2, or TTY/TDD at 855-584-0256.