Business Mobile Banking FAQs
What do I need to use HomeStreet Business Mobile Banking Services?
Business online banking customers are able to use mobile banking services using a smart device, such as an Android, iPhone, iPad, tablet or BlackBerry, that is internet enabled. If your device supports text messaging, you may also enroll in mobile banking text message alerts.
How do I enroll in HomeStreet Business Mobile Banking services?
The easiest way to enroll in HomeStreet Business Mobile Banking services is to download the mobile banking app from the Apple and/or Google Play stores onto your Apple or Android device. You can also enroll a device via Business Online Banking > Administration > Manage Mobile Banking Settings.
I don't have an iPhone, iPad or Android. I have a Blackberry/Microsoft Surface/other device. Can I still use HomeStreet business mobile banking?
Yes, you can use HomeStreet mobile web. Simply type the url m.homestreet.biz into your browser (not in Google search) to access mobile web. You can perform all actions as with the downloadable app except mobile deposits.
Is HomeStreet Mobile Banking secure?
Yes, HomeStreet Business Mobile Banking has inherent security features which are made even more secure with your help. All log-in credentials and data is encrypted during transmission, no customer data or other sensitive information is stored on the device, the application automatically times out after 5 minutes of inactivity and transactions to external accounts and setting up new bill pay payees is restricted. You can further protect your mobile banking services by not saving your user id for future logins, using complex user id and passwords, not recording your login credentials anywhere on your device and deleting the device from mobile banking services if the device is lost or stolen.
What do I do if my device is lost or stolen?
If your device is lost or stolen, you should delete the device from mobile banking services via Business Online Banking > Administration > Manage Mobile Banking Settings. You can always contact HomeStreet Bank Customer Service Center to delete your device from mobile banking services.
I don't see the option to make a deposit.
Mobile deposits are supported only when using the downloadable app, which is available in the Apple and Google Play stores for iPhones, iPads and Androids.
I don't see the deposit I made in my account yet, but I got an email that it was approved. When will it post to my account?
Mobile deposits are posted to accounts during overnight processing and you will see it reflected in your account balance the next day.
If I make a mobile deposit over the weekend when will it show up in my account? Can other company users access Business Mobile Banking?
Deposits made after 5 p.m. Monday - Friday or on weekends and holidays will be reviewed and approved (or declined) the next business day. Mobile deposits are posted to accounts during overnight processing and you will see it reflected in your account balance the day after it is approved.
Any user with Administrative rights can update user profiles in Business Online Banking. Log in and go to Administration > User Administration > and select the user ID you would like to update. Click on Edit Services and Accounts on right side of page, enable Mobile Banking (and Mobile RDC, if you want to allow them to make deposits) for the user. Click “Save Changes” for each service added. Then you will click on “Save Changes” again at the bottom of the page. For additional assistance please contact the Customer Service Center at 800.719.8080 or TTY/TDD at 855.584.0256.
Who do I call if I have questions about HomeStreet Business Mobile Banking?
For more information about mobile banking with HomeStreet please contact the Customer Service Center at 800-719-8080 or TTY/TDD at 855-584-0256.