HomeStreet Bank COVID-19 Borrower Assistance Programs

Take these steps to protect yourself from account fraud and identity theft.

Frequently check your accounts and contact us if anything is suspicious. You can set up the following free alerts in online banking. These alerts can be sent via email or text.

• Set a threshold to receive an alert if balance drops below an amount of your choice
• When your contact information is changed
• When an external transfer account is added
• When your password is changed
• When your User ID is changed
• If you don’t use bill pay, when a bill pay is processed
• When debit card is used or declined

 In your mobile app, you can set up card controls. This allows you to limit debit card transactions based on:

• Dollar amount
• Location
• Transaction types (in-store, mail/phone order, ATM, eCommerce)
• Merchant types

Home Equity Lines of Credit

• Ensure you have a code word established

If you are a victim of fraud and suspect your personal information has been compromised, you should take the following steps:

• Call your bank and credit card issuers immediately so they can take necessary steps to protect your account.
• File a police report and call the fraud unit of the three credit-reporting companies: Experian, TransUnion, and Equifax.
• Consider placing a victim statement in your credit report and a fraud alert on your account.
• Keep a log of all the contacts you make with authorities regarding the matter. Write down names, titles, and phone numbers in case you need to re-contact them or refer to them in future correspondence.
• Visit identitytheft.gov to report identity theft and get a recovery plan.
• Contact the FTC’s ID Theft Consumer Response Center at 1-877-ID-THEFT 1-877-438-4338