Note: Please note that we will be performing system maintenance on Sunday, February 24th, from 3:00am to 7:00am Pacific Time. As a result, functionality within the Check My Loan website may be limited or unavailable. During this time, you may call our Customer Service automated phone system at 1-800-237-3194. We thank you for your patience and apologize for any inconvenience this may cause.
About your HomeStreet Loan
Welcome to the Check My Loan website! We’re pleased to offer you more access to your account information when you need it. We're happy that you've chosen HomeStreet Bank to serve your financial needs.
If you have questions regarding account information that may be confidential please contact our Loan Servicing Department using one of the following methods:
By Phone:
- Customer Service: 1-800-237-3194 or 206-623-4616 – Automated system is available 24/7
- Customer Service may also be reached directly, using the number above, during business hours Monday thru Friday: 8:00 am to 5:00 pm PT (TTY/TDD 1-855-201-9592)
- Payoff Requests Autofax: 1-206-903-3094 – Automated system is available 24/7
- To make a payment using our automated payment system: 1-800-237-3194 and follow the prompts
By Email:
- Please contact us at: loanservice@homestreet.com and include your loan number and a brief description of the issue. Please note: Do not include personal or confidential information in the email.
- Send a secure message to Loan Servicing by logging into Check My Loan and selecting Secure Messages.
- All emails and secure messages are generally responded to within 48 hours from receipt.
By Mail:
- Mail loan payments to: HomeStreet Bank, P.O. Box 34610, Seattle, WA 98124-1610
- Mail loan payoffs, correspondence, or address changes to: HomeStreet Bank Attn: Loan Servicing, 33405 8th Ave South Suite 100, Federal Way, WA 98003
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