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Consumer Online Banking FAQs

How do I apply for Personal Online Banking?

Visit our website www.homestreet.com. On the right hand side of the screen under ‘Sign In’,click on the blue link ‘Personal’. Once you reach the sign in page, select the ‘Sign Up’ option on the left hand side of the page below ‘Not Yet Enrolled?’ and complete the Online Banking Enrollment form. During this step you will select a user ID and password unique to your Personal Online Banking profile.

I am locked out of my Personal Online Banking. Can you help me?

If you have locked yourself out of your Personal Online Banking, please contact our Customer Service Center at 800-719-8080, option 2, or TTY/TDD at 855-584-0256, Monday through Friday, 7am to 7pm (PST) and Saturdays, 9am to 4pm (PST).  We will assist in unlocking your account and/or resetting your password if necessary. 

How do I stop paper statements and get electronic statements?

In your Personal Online Banking profile click on the ‘Customer Service’ tab and select ‘Change your Statement Delivery Method’. Check the accounts for which you would like to receive electronic statements.

I have a bill payer payee that is stating that they have not received my payment.

Please contact our Customer Service Center at 800-719-8080, option 2, or TTY/TDD at 855-584-0256,  Monday through Friday, 7am to 7pm (PST) and Saturdays, 9am to 4pm (PST) so we can verify all bill payment details. If a paper check was issued and it is now past the 7-10 business day mailing period, you can place a stop payment through online banking.

How do I change my User ID and/or Password?

Sign into your Personal Online Banking profile and select the ‘Customer Service’ tab. Then under the ‘Account Maintenance’ column, select ‘Change User ID’ or ‘Change Password’.

Why can’t I use an old password? I have so many it is hard to remember.

HomeStreet Bank values your account privacy and security. This is an added security measure to ensure our customers’ information is kept secure at all times and deter possible online impersonators.

How do I make a transfer in Online Banking?

In your Personal Online Banking profile, click the ‘Pay and Transfer’ tab located at the top of the page. Under ‘Funds Transfer’ choose ‘Make A Transfer’.  Then from the dropdowns, select the accounts which you would like to transfer funds to and from.  Enter the dollar amount you would like to transfer and select the frequency you would like for this to occur. Click ‘Continue and then ’Submit Transfer’ on the next screen to complete the transfer.

How can I get my balance online?

Your balances will be displayed on the Financial Center Dashboard under “My Accounts”.

How far back can I retrieve statements?

You have access to up to 13-months of statements through your Personal Online Banking.

How can I see my statements and print them?

Select the ‘Accounts’ tab and then click on ‘Statements’.  A list of your accounts will be present. Click on ‘Last statement’ or ‘all statements’.  A new window will open with your last statement or a listing of the last 13 months of statements, the last year’s statements, or this year’s statements.  In order to print your statements, click on PDF at the top of the page. This will provide you with a printable version of your statement.

Why do I have to go through an extra security validation?

An extra security validation is required each time you attempt to sign on from a new device or a device that has recently received a software update to ensure account privacy and security. 

How can I rename my account?

Select the ‘Customer Service’ tab and choose the option ‘Customize your Accounts’. Type the new names you’d like to retain and click ‘Submit’.

What operating system can I use with Personal Online Banking?

Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, and Google Chrome.

Note: Cookies and JavaScript must be enabled.

Why can’t I transfer between my accounts?

If you are unable to complete a transfer between your accounts, please contact our Customer Service Center at 800-719-8080, option 2, or TTY/TDD at 855-584-0256, Monday through Friday, 7am to 7pm (PST) and Saturdays, 9am to 4pm (PST) so we may assist you in completing the transfer and look into the issue with your online profile.

How do I use bill payer?

You will need to select the ‘Pay and Transfer’ tab located at the top and then select ‘Pay Bills’ which will then take you to the Bill Pay Enrollment Page. Click ‘Enroll Now’ and add a check mark next to the accounts which you would like to be eligible for using the Bill Pay service.

To add a new Payee, enter the name of the company or person you would like to pay in the ‘Pay Someone New’ box and click ‘add’. The system will prompt you to add the account number of the payee. Once the payee has been added you will be able to input an amount and click ‘Pay’ for a one-time payment. If you would like to set up an automatic monthly payment, select the ‘Auto Pay’ option below the payee line.

How do I set up an external transfer?

In your Personal Online Banking profile select the ‘Pay and Transfer’ tab and click on ‘Make an External Transfer’ under ‘External Transfers’.  Click on ‘add an external transfer account’.  You must be an owner on both the HomeStreet Bank account and account at the other financial institution to use this service.  You will be prompted to input the other bank account information; including the type of account, account number and routing number. HomeStreet Bank will send two small test deposits which you will see hit the funding account in 2-3 business days.  You will need to enter/confirm the amounts in the EFT verification section. Once the process is complete, you will be able to initiate the external transfer from your Personal Online Banking profile.

How can I locate past transactions?

A list of your accounts will be displayed on your Financial Center Dashboard. Select the account you would like to research. Your last 545 days of transactions can be viewed by inputting a ‘to’ and ‘from’ date range.