Online Banking FAQs

How do I enroll in Online Banking?

• To enroll in Online Banking, click on the "Enroll" button on the Online Banking page. To be enrolled in Online Banking, you must have an email address and phone number. 

What operating system can I use with Online Banking?

• Microsoft Internet Explorer, Apple Safari, Mozilla Firefox, and Google Chrome. Note: Cookies and JavaScript must be enabled.

How do I change my user ID and/or password?

• Sign into your Online Banking profile and select the "Customer Service" tab. Then, under the "Account Maintenance" column, select "Change User ID" or "Change Password." Changing User IDs and passwords can only be done via Online Banking.

Why can't I use an old password?

• HomeStreet Bank values your account privacy and security. This is an added security measure to ensure our customers' information is kept secure at all times and deter possible online impersonators.

Why do I have to go through an extra security validation?

• An extra security validation is required each time you attempt to sign on from a new device, device location (IP address), or a device that has recently received a software update. This is to ensure account privacy and security.

How can I rename my account?

• Select the "Customer Service" tab and choose the option "Customize Your Accounts." Type the new names you'd like to retain and click "Submit."

I am locked out of my Online Banking account. Can you help me?

• If you have been locked out of your Online Banking account, please contact our Customer Service Center at 800-719-8080, and we'll assist you in unlocking your account and resetting your password if necessary. 
• Hearing Impaired or Deaf Customers - TTY/TDD at 855-584-0256

How do I stop paper statements and get electronic statements?

1. Log into Online Banking.
2. Click the Customer Service tab at the top of the screen.
3. Under the Settings section, click Document Delivery.
4. Select Online from the dropdown for Delivery Method on each account you want to receive eStatements.
5. Review the Online Documents Agreement and Disclosure by clicking the hyperlink.
6. Click the box that you have read and agree to the terms of the Online Documents Agreement and Disclosure, then click Submit.

If for any reason you later wish to receive paper statements again (instead of eStatements) simply log into Online Banking and update your preferences.

If you receive both paper and electronic statements and want to stop paper statements, please contact us at 1-800-719-8080.

You must be enrolled in Online Banking to receive eStatements. If you are not currently enrolled, enroll here!

How can I get my balance online?

• Your balances will be displayed on the Financial Center Dashboard under "My Accounts."

How far back can I retrieve statements?

• You have access to up to 22 months of statements through your Online Banking account.

How can I see my statements and print them?

• Select the "Accounts" tab and then click on "Online Documents." A list of your accounts will be present. Click on "Last Statement" or "All Statements." A new window will open with your last statement or a listing of the last 13 months of statements, the last year's statements, or this year's statements. You can print the PDF from this window or save the PDF to your computer.

How can I locate past transactions?

• A list of your accounts will be displayed on your Financial Center Dashboard. Select the account you would like to research. Your last 545 days of transactions can be viewed by inputting a "to" and "from" date range.

How do I make a transfer in Online Banking?

• In your Online Banking profile, click the "Pay and Transfer" tab located at the top of the page. Under "Funds Transfer," choose "Make a Transfer." Then, from the dropdowns, select the account which you would like to transfer funds to and from. Enter the dollar amount you would like to transfer and select the frequency you would like for this to occur. Click "Continue" and then "Submit Transfer" on the next screen to complete the transfer.

How do I set up an external transfer?

• In your Personal Online Banking profile select the "Pay and Transfer" tab and click on "Make an External Transfer" under "External Transfers." Click on "add an external transfer account." You must be an owner on both the HomeStreet Bank account and account at the other financial institution to use this service. You will be prompted to input the other bank account information; including the type of account, account number and routing number. HomeStreet Bank will send two small test deposits which you will deposit to the funding account in 2-3 business days. Please note normal processing times apply. If your request is after standard processing of 5pm and on the weekend this process may take longer. You will need to enter/confirm the amounts in the EFT verification section. Once the process is complete, you will be able to initiate the external transfer from your Personal Online Banking profile.

What happens if I set up a bill payment, but I do not have funds in my account?

• If you do not have sufficient funds in your checking account on the date the payment is sent to the payee, we will utilize Overdraft Protection funds to process the payment. There are fees associated with this and you can learn more about our fees by clicking here. If the funding account does not have Overdraft Protection, the payment will be cancelled.

What are some tips to keep my Online Banking experience safe?

There are some simple steps you should take to ensure the security of your information and protect your privacy when using Online Banking:

• Protect your password. It is your key to accessing your accounts. Do not reveal it to anyone.
• Memorize your password. Never store it on your computer/mobile device or write it on paper that you keep near your device or carry with you.
• Do not choose passwords that incorporate your name, telephone number, address, or birthday or those of any close friends or relatives.
• Never leave your computer unattended while logged into HomeStreet Online Banking.
• Be wary of using untrusted networks like public Wi-Fi spots.
• Set a passcode lock to access your computer.
• As with any device that accesses applications and wireless networks, you should ensure your computer is patched with the latest security updates.

Mobile Banking FAQs

What is the HomeStreet Bank Mobile Banking app?

• With the HomeStreet Bank Mobile Banking app, you can view balances, deposit checks, view transaction history, transfer funds, pay bills, and locate nearby ATMs and branches.

How do I enroll in Mobile Banking?

• If you are an Online Banking customer, then no enrollment for Mobile Banking is required. Simply download the free HomeStreet Bank mobile app from the Apple App Store or Google Play Store and sign on using your Online Banking user ID and password.

Do I need to be enrolled in Online Banking to use Mobile Banking?

• Yes, you must have an Online Banking user ID and password to use Mobile Banking.

How much does Mobile Banking cost?

• There is no bank fee to use or access the HomeStreet Bank Mobile Banking app. Message and/or data usage charges may apply.

What mobile devices are supported?

• Mobile Banking is supported by any mobile device that has access to an Internet browser. The Mobile Banking app supports mobile devices using the Apple iOS or Android operating systems. Your wireless carrier may assess message and data rates.

Do I need a new user ID and password for Mobile Banking?

• No, you will use the same user ID and password that you use to log in to Online Banking.

How can I set up Face ID for the HomeStreet Bank Mobile Banking App?

• With the release of iPhone X, users can now log in with Face ID as the phone's passcode. To learn more about enabling this feature, click here. 

How do I make a mobile deposit?

• Tap the + icon in the HomeStreet Bank mobile app. Then, tap the "Deposit" button and follow the prompts to input the check amount and select the "Deposit To" account. With the camera on your mobile device, take a picture of the front and back of the fully endorsed check. After submitting the deposit, the software will verify that the image is readable before sending the deposit to the bank. You will receive a confirmation email when your deposit has been submitted.
• All checks deposited via the HomeStreet Bank mobile app must be endorsed with “For HomeStreet Bank Mobile Deposit Only." Alternatively, many checks already contain language on the back that says, “Please check here if this is a mobile deposit.” If your check has this option, you may check the box and include the date of deposit, in lieu of writing out the statement.

How long will it take for my funds to be available?

• Funds from deposits made via your mobile device will post to your account the next business day after they are deposited. Deposits, though approved, may not be immediately available. You will receive a confirmation email when your deposit has been approved.

What should I do with my check after making a mobile deposit?

• You may destroy the check 14 days after you receive an email confirmation that your deposit was approved.

Can I pay bills through the mobile app?

• Yes, bill payment is available through the HomeStreet Bank mobile app. You can pay any bills that you have set up through Online Banking.

Can I transfer funds through the mobile app?

• Yes, you can transfer funds between accounts for which you are an owner.

Can I use Mobile Banking at any time?

• Yes, Mobile Banking is available 24 hours a day, 7 days a week, except during the bank's regular maintenance period for your online services.

Can I use multiple mobile devices to access Mobile Banking?

• Yes, you can use multiple mobile devices to sign on to the HomeStreet Bank app, as long as the app has been downloaded onto each device from the Apple App Store or Google Play Store.

Is Mobile Banking secure?

• Yes, HomeStreet Bank offers extensive security features to ensure that you can conduct your banking in a safe and private online environment. The same industry standards we have always employed to keep Online Banking secure extend to your Mobile Banking experience as well. All login credentials and data are encrypted during transmission and no customer data or other sensitive information is stored on the device. The application automatically times out after 5 minutes of inactivity, and transactions to external accounts and setting up new Bill Pay payees is restricted.

What are some tips to keep my Mobile Banking experience safe?

• There are some simple steps you should take to ensure the security of your information and protect your privacy when using Mobile Banking.
  • Protect your password. It is your key to accessing your accounts. Do not reveal it to anyone.
  • Memorize your password. Never store it on your mobile device or write it on paper that you keep near your device or carry with you.
  • Do not choose passwords that incorporate your name, telephone number, address, or birthday or those of any close friends or relatives.
  • Do not select the option for your user ID to be remembered for subsequent log ins.
  • Never leave your mobile device unattended while using the HomeStreet Bank mobile app.
  • Be wary of using untrusted networks like public Wi-Fi spots.
  • Set a passcode lock to access your mobile device.
  • Turn on balance and/or transaction alert messaging in Online Banking to enable activity monitoring on your account(s).
• As with any device that accesses applications and wireless networks, you should ensure your device is patched with the latest security updates.

What if my mobile device is lost or stolen?

• If at any time you feel your device and/or accounts have been compromised, contact our Customer Service Center. To deactivate your HomeStreet Bank mobile app if your device has been lost or stolen, please contact our Customer Service Center at 800-719-8080.
• Hearing Impaired or Deaf Customers - TTY/TDD at 855-584-0256

Who do I contact for assistance in setting up Mobile Banking?

• For expert assistance and guidance in setting up Mobile Banking, please call our Customer Service Center at 800-719-8080.
• Hearing Impaired or Deaf Customers - TTY/TDD at 855-584-0256