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Online Banking FAQs

How do I enroll in Online Banking?

What operating system can I use with Online Banking?

How do I change my user ID and/or password?

Why can't I use an old password?

Why do I have to go through an extra security validation?

How can I rename my account?

I am locked out of my Online Banking account. Can you help me?

How do I stop paper statements and get electronic statements?

  1. Log into Online Banking.
  2. Click the Customer Service tab at the top of the screen.
  3. Under the Settings section, click Document Delivery.
  4. Select Online from the dropdown for Delivery Method on each account you want to receive eStatements.
  5. Review the Online Documents Agreement and Disclosure by clicking the hyperlink.
  6. Click the box that you have read and agree to the terms of the Online Documents Agreement and Disclosure, then click Submit.

If for any reason you later wish to receive paper statements again (instead of eStatements) simply log into Online Banking and update your preferences.

If you receive both paper and electronic statements and want to stop paper statements, please contact us at 1-800-719-8080.

You must be enrolled in Online Banking to receive eStatements. If you are not currently enrolled, enroll here!


How can I get my balance online?

How far back can I retrieve statements?

How can I see my statements and print them?

How can I locate past transactions?

How do I make a transfer in Online Banking?

How do I set up an external transfer?

What happens if I set up a bill payment, but I do not have funds in my account?

What are some tips to keep my Online Banking experience safe?

There are some simple steps you should take to ensure the security of your information and protect your privacy when using Online Banking:


Mobile Banking FAQs

What is the HomeStreet Bank Mobile Banking app?

How do I enroll in Mobile Banking?

Do I need to be enrolled in Online Banking to use Mobile Banking?

How much does Mobile Banking cost?

What mobile devices are supported?

Do I need a new user ID and password for Mobile Banking?

How can I set up Face ID for the HomeStreet Bank Mobile Banking App?

How do I make a mobile deposit?

How long will it take for my funds to be available?

What should I do with my check after making a mobile deposit?

Can I pay bills through the mobile app?

Can I transfer funds through the mobile app?

Can I use Mobile Banking at any time?

Can I use multiple mobile devices to access Mobile Banking?

Is Mobile Banking secure?

What are some tips to keep my Mobile Banking experience safe?

What if my mobile device is lost or stolen?

Who do I contact for assistance in setting up Mobile Banking?


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