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Personal Banking, Home Loans & Business Banking and Loans

Online Banking FAQs

How do I enroll in Online Banking?

What operating system can I use with Online Banking?

How do I change my user ID and/or password?

Why can't I use an old password?

Why do I have to go through an extra security validation?

How can I rename my account?

I am locked out of my Online Banking account. Can you help me?

How do I stop paper statements and get electronic statements?

How can I get my balance online?

How far back can I retrieve statements?

How can I see my statements and print them?

How can I locate past transactions?

How do I make a transfer in Online Banking?

How do I set up an external transfer?

What happens if I set up a bill payment, but I do not have funds in my account?

Mobile Banking FAQs

What is the HomeStreet Bank Mobile Banking app?

How do I enroll in Mobile Banking?

Do I need to be enrolled in Online Banking to use Mobile Banking?

How much does Mobile Banking cost?

What mobile devices are supported?

Do I need a new user ID and password for Mobile Banking?

How can I set up Face ID for the HomeStreet Bank Mobile Banking App?

How do I make a mobile deposit?

How long will it take for my funds to be available?

What should I do with my check after making a mobile deposit?

Can I pay bills through the mobile app?

Can I transfer funds through the mobile app?

Can I use Mobile Banking at any time?

Can I use multiple mobile devices to access Mobile Banking?

Is Mobile Banking secure?

What are some tips to keep my Mobile Banking experience safe?

What if my mobile device is lost or stolen?

Who do I contact for assistance in setting up Mobile Banking?


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