-Carl, February 13, 2014
"Mark was our loan officer who helped us purchase our first house this year. After talking with various "specialists" at the Big Banks, Mark instantly stood out from our very first conversation when I was still in the "thinking about buying a house" phase, because he actually understood my slightly-complicated financial situation and was able to speak intelligently about it, whereas everyone else was thrown for a loop as soon as it came out that this wasn't a 100% W2-qualified application.
During that first conversation he assured us that we could purchase a home and even have the loan ready to go faster than the standard 30 day timeline. Having now closed on our first house a couple of days ago, he was right on both counts.
Throughout the loan application and processing phases Mark was always a phone call or email away whenever we had any questions or just wanted to better understand some of the (rather complicated for a first-time buyer) language on the application, Fair Lending statement or HUD-1. Having a loan officer who answers his phone and responds to email typically same-hour is a huge time saver!
Mark has deep knowledge about how all of these pieces actually fit together - not just the basic steps to handle the most common situation, and that means our loan process was not only smooth and fast, but also that we fully understood all of the paperwork and therefore we felt very confident going in and signing the final docs.
Thanks again Mark - we appreciate it!"
-Marcus, August 23, 2012