Personal Banking, Home Loans & Business Banking and Loans

Mark Carroll

Branch Sales Manager

NMLS ID#: 403920

8203 West Quinault
Kennewick, WA 99336

Office: 509-572-3654 Mobile: 509-420-0236 Fax: 509-466-0510 Email
  • Construction
  • First-Time Homebuyers
  • FHA Loans
  • Purchase
  • Refinancing

About Me

Mark has been in the lending industry for over 13 years as a home mortgage consultant, and has received “Circle of Excellence” and “President’s Club” honors for current and previous employers each year.   He started in the mortgage industry back in 2004, after a career in professional baseball where he played in the Seattle Mariners organization for over 7 years.  Once retiring from baseball, he immediately began helping others achieve their dreams of homeownership and also providing financial counseling to looking for ways to improve their lives.  

From the start of Mark’s career, he realized the importance of doing what is right and vowed to always being upfront and honest with his customers, with the ultimate goal of ensuring his clients were more than satisfied after their loan process was complete.  Now, the majority of Mark’s business comes from repeat clients and referrals from their personal friends/family members, which is a true testament to the care he puts into each person he has the chance to talk to.

He believes in following through on what he says he will do, and more importantly educating his customers to ensure they completely understand the process of buying a house, the programs and options available, and that they are receiving the absolute best option available for them.  As a result of Mark’s strict attention to detail and extreme thoroughness with every single transaction, his satisfaction levels are some of the highest in the company, and he is commonly told how easy of a process it was for his clients.

As homeowners here in the Tri-Cities, Mark & his wife have built, purchased & sold homes previously and can offer a unique and valued perspective for all homebuyers.   Whether his clients have financing, new construction, remodeling, tax or real estate questions, he has the knowledge and experience to help them make the right choices.

Mark was born and raised in upstate NY, near the Catskill Mountains, and currently resides in S. Richland with his wife, Cassie, and twin boys, Austin & Rowan.  In his spare time he enjoys spending quality time with his family and children, cooking and eating, and taking trips to new, undiscovered places whenever possible.

  • First-time homebuyers face an intimidating process when buying a new home. Mark specializes in working with first-timers, as he truly enjoys explaining the process, educating, and counseling these buyers to assure they have solid guidance and gain confidence that their purchase will help meet their financial and family goals.

  • Mark never loses sight of the fact that a buyer’s home is one of the most important financial and personal assets they will own. He believes every borrower deserves to have their transaction treated with care and as a top priority.  

  • Experience and integrity are critical to a successful lending relationship. Whether one is buying their first home or are an experienced investor buying his/her tenth property, Mark treats each individual the same and strives to provide options that will suit their situation best, and in doing so will always assist his clients with making a decision that works for their individual needs.

Featured Customer Testimonial

"I've obtained over two dozen real estate loans over the past 50 years. Mark is without a doubt the most competent loan officer I have ever had the pleasure of working with. Always on top of the process, ready to deal with any problems that may arise and above all, and most important to me, Mark is an honest man.. The two things that are most important to Mark are his customer's satisfaction and maintaining his personal and professional integrity..." 
-Michael Fitzgerald

Customer Testimonials

Sam and Gina Whitecotton, Auto Tech / Retail Sales

Sam and Gina Whitecotton recommend Mark Carroll at HomeStreet Kennewick Home Loan Center

Highly recommend Mark Carroll and his team at Homestreet Bank. Mark was informative on all my wife and I options for the purchase of our 3rd home. He got us the best loan that fit our needs. Him and his team made this purchase easy and seamless. The best experience with such a large purchase... GREAT JOB!!!!! and THANK YOU!!!!!!

Cara Hernandez, Geriatric | Medical Social Worker

Cara Hernandez headshot

Cara Hernandez recommends Mark Carroll at HomeStreet Kennewick Home Loan Center

Mark is excellent! I was in the market to purchase my first home for about two years before I found one to call my own. Mark provided me with a pre-approval letter in a very timely fashion, and ensured that my information was kept up to date so that when I was ready to purchase, I wouldn't run into any snags.

Mark's response time is incredible; our communications took place primarily via email and the level of detail he would respond with to my questions was unexpected and very much appreciated. He understood how I would analyze the situation and potential mortgage payments and length of loan, and provided me with every bit of information I needed to make an informed and intelligent decision.

I've been in my home for a little over a year and have reached out to Mark a handful of times with follow-up questions (for estate planning, possible conversion to a rental property, and sale of the home, etc.) and each time he responds quickly and with a great attitude.

It is with great confidence that I will go to Mark for any and all future home purchases; that's how wonderful my first experience was. I should also mention that his office staff functions at the same level of professionalism and responsiveness; it's very reassuring!

Thank you, Mark!

James Hodgson, Official mover of heavy furniture

James Hodgson recommends Mark Carroll at HomeStreet Kennewick Home Loan Center

Was a tuff deal with lots of hoops Mark got us through it happy with our new home


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