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Emergency Response

 

COVID-19 Information Center

 

Important branch updates - we are OPEN with restrictions

The health and welfare of our customers and employees is our top priority. We will continue to disinfect our locations by routinely wiping down all hard surfaces including ATM screens, drive-through windows, and night depository drops.


Effective Monday, June 1, 2020: 

- We are pleased to offer scheduled appointments to our customers. Branch lobbies will be closed to walk-in traffic, except for scheduled appointments. Please call your branch for an appointment if needed.

 

- Until further notice, our branch and drive-through window hours will be Monday through Friday, 9:00 a.m. to 5:00 p.m. in the states of Washington, Oregon and California. 

 

- In Hawaii, our revised hours will be Monday through Friday, 8:30 a.m. to 4:00 p.m. (8:30 a.m. to 9:30 a.m. is reserved for seniors and at-risk members of the community).

 

- All branches will be closed on Saturdays.


- If you are experiencing fever, cough, or respiratory issues, please refrain from visiting our branches.


- All customers must wear facial coverings to enter and practice social distancing at all times.


- Identification is required for in-person visits, so be sure to have it with you.


Financial Assistance

We understand these are challenging times. If you are having financial difficulties due to COVID-19, please call your branch or our Customer Service Center at 800.719.8080 to see how we can help. Additionally, visit BALANCE, our financial education library of resources including articles, webinars, and tools that may address issues you are facing.


Home Loan Assistance

If you are having financial difficulties due to the Coronavirus, HomeStreet Bank may be able to help. While we are required to follow your loan investors' guidelines, with a simple telephone call we can generally provide you with important information about possible loan payment options. Please contact one of our dedicated Loan Counselors at 1-844-544-9071. Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time. If you are not able to reach us during these hours, you can also email us at loanservice@homestreet.com and advise us of the best method and time to arrange a call. You may also visit our FAQs page.

 

Business Lending Assistance

We know this is a very difficult time for businesses and we want you to know we are committed to supporting the communities we serve. HomeStreet Bank may be able to grant existing borrowers’ temporary relief, such as deferrals of loan payments and other forbearances where appropriate. If you or your business is experiencing challenges as a result of COVID-19, please reach out to your HomeStreet banker.

 

Insurance Assistance

HomeStreet Insurance Agency and our carriers are dedicated to supporting our community and our customers during this uncertain time, especially those impacted directly by the COVID-19 virus. Please visit our COVID-19 Insurance Information page for more details about your policy.


Bank 24/7 from virtually anywhere

For your convenience, most of your banking transactions can be conducted over the phone, by calling your branch or the Customer Service Center, or electronically through Online and Mobile Banking. 

 

We encourage you to: 

Enroll in Online Banking.

- Download the HomeStreet Bank mobile app. For step-by-step instructions on how to use our mobile banking app, please click here.

- Use our drive-throughs and branch ATMs

- Use your MoneyPass® ATM card at any of these network ATMs without paying a surcharge

 

You have the ability to:

- Access your accounts - balances, transaction history, bill payments, and Zelle payments.

- Deposit checks

- Transfer funds between accounts

- Open new accounts

 

Other reminders:

- Setup direct deposit through your employer.

- HomeStreet Bank Call Center agents are available to assist you in enrolling and downloading the app, or answer any other banking questions you have 800-719-8080.

 

Beware of scams

A growing number of cybercriminals are seeking to capitalize on the heightened anxiety around the globe by utilizing phishing attacks centered around coronavirus-related topics. Attackers are sending phishing emails impersonating the US Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), using misinformation (false statements or facts) to trick recipients into clicking malicious links or opening attachments. As always regarding email you receive, inspect the email address to verify who the sender is, and exercise caution before clicking on links or opening attachments. HomeStreet Bank will never ask you for your personal information or log in credentials in an email or text message. 


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