Bill Payer Terms & Conditions
Monthly Service Fee: Online Bill Payer is provided free of charge. Internet service provider and other account fees may apply as disclosed in the information you received when you opened your account.
NSF (Non-Sufficient Funds) Fee: If your checking account does not have sufficient funds to make a payment as of the date the transfer or payment is attempted or scheduled to be made, an NSF fee will be charged to your account for each payment, based on the fee schedule in place at that time.
Online Bill Payer Service Terms and Conditions
The Online Bill Payer service permits you to use your Internet-enabled device to direct payments from your designated Online Bill Payer account to third parties you wish to pay. You may designate only one Bill Payer account, and this account must be a checking account. Money market accounts and savings accounts are not eligible accounts. All payments you make will be deducted from the account that you designate as your Bill Payer account. We will automatically deduct any fee related to this Service (if applicable) from your Bill Payer account each month. After completing the requested online information to establish Bill Payer service, the process for activating your account will take approximately three to five business days.
Through the Online Bill Payer service, you can pay bills from your account to businesses or individuals, up to a maximum dollar amount of $9,999.99 per payment. All payments must be payable in U.S. dollars to a payee with an address in the United States. The service reserves the right to restrict the types of payees to whom payments may be made. You may not use the Online Bill Payer service to make payments for alimony, child support, or other court-ordered payments, or for taxes or other governmental fees. Payments to these payees will be your sole responsibility if delayed or improperly processed or credited.
Payments can only be initiated on business days. If the date you schedule a payment to be initiated falls on a non-business day (Saturday, Sunday, or holiday), the payment will be initiated on the next business day (e.g., Monday). Funds are withdrawn from your Bill Payer account on the date you schedule for payment (or the next business day). HomeStreet's Online Bill Payer service provider will then make the payment either by transferring funds electronically to the payee, or by mailing the payee a check.
You may choose to schedule payments to recur in the same amount at regular weekly, monthly, bi-monthly, quarterly, semi-annual, or annual intervals (a "fixed payment"). If a fixed payment is chosen, the bill will be paid automatically each billing period. If the payment is not a fixed payment, it will be a "variable payment". Variable payments are not made until you enter the amount of the current bill. You may also change or skip payments that are fixed payments. However, you must allow at least three (3) business days after we receive any change of information you have given us about a payee to reflect this change in our records.
If the online session during which you schedule a bill payment or online transfer ends by 3:00 p.m. Pacific Time, HomeStreet will consider it received on that day. Otherwise, it will be considered received on the following business day. For all entries made using the service, the time recorded by the HomeStreet Bank Online Banking service will serve as the official transaction time.
When scheduling a payment through the Online Bill Payer service, the transaction date should be at least 10 business days prior to the date your payment is due. The due date is the date shown on your invoice or provided in your agreement with the payee, not taking into account any applicable grace period. This allows sufficient time for your payment to be received by your payees. Generally, electronic payments are received by the payee within 3 business days and checks may take up to 10 days to be received by the payee. If you do not allow at least 10 business days, you will be fully responsible for all late fees, finance charges, or other action taken by the payee. If you schedule your payment and follow all instructions provided, but the payment is not received by the payee in a timely manner, we will work with the payee on your behalf to attempt to have any late fees or charges reversed.
HomeStreet Bank is only responsible for exercising ordinary care in processing and sending payments upon your authorization in accordance with this agreement. HomeStreet will not be liable in any way for damages you incur if you do not have sufficient funds in your Bill Payer account to make the payment on the processing date; for delays in mail delivery; for changes to the payee's address or account number, unless you have advised us of the change sufficiently in advance; for the failure of any payee to account for correctly or credit the payment in a timely manner; or for any other circumstances beyond HomeStreet Bank's control. Funds must be available in your Bill Payer account on the scheduled payment date. If your Bill Payer account does not have sufficient funds to make a payment as of the date the transfer or payment is attempted or scheduled to be made, your Bill Payer account will be blocked from all future payments until the NSF (non-sufficient funds) payment is resolved. An NSF fee will be charged to your account for each payment, based on the fee schedule at that time. HomeStreet Bank shall have no obligation or liability if it does not complete a transfer or payment because there are insufficient funds in your account to process a transaction.
For questions regarding the Online Bill Payer service, call 1-800-719-8080, or 206-389-6309 in the Seattle area, between 8:00 a.m. and 6:00 p.m. Pacific Time, Monday through Friday.
Canceling or Changing a Scheduled Bill Payment
The best way to cancel or change a scheduled bill payment is to use the Online Bill Payer service. Payments must be changed or canceled online prior to 3:00 p.m. Pacific Time on the business day the transaction is scheduled to be initiated in order to guarantee the payment is canceled in time. There is no charge for payments that you cancel online.
If needed, you may also cancel a bill payment up to three (3) business days before the payment is scheduled to be made by calling, visiting, or writing your branch to request a stop payment be placed on the item. If you call, we may also require you to confirm your stop payment order in writing within 14 days after you call. If you choose to place a stop payment on an item, you will be charged a fee for each stop payment order based on the fee schedule in place at that time. Refer to the Stop Payment section of the Online Banking Electronic Services Agreement for additional information.
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