Move your money fast with Zelle ®

• Yes! You can choose to receive notifications via email or text message.

• Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to HomeStreet Bank so you can use it for Zelle.
• Once customer support moves your email address or U.S. mobile phone number, it will be connected to your HomeStreet Bank account so you can start sending and receiving money with Zelle. Please call 800-719-8080 (TTY 855-584-0256), Monday through Friday from 7am-7pm and Saturday 9am-4pm for help.

• Yes. They will receive a notification via email or text message with the details of the payment and instructions on how to receive the money if action is necessary. The message may be sent by Zelle or by their bank or credit union.

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly into your recipient's account, and your recipient will be able to receive future payments faster, typically within minutes.¹

If the payment is still pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number. If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give our customer support team a call at 800-719-8080 (TTY 855-584-0256), Monday through Friday from 7am-7pm and Saturday 9am-4pm.

• In order to use Zelle, the sender and recipient's bank accounts must be based in the U.S.

• There is no way to cancel a payment once a user hits "send."
• If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
• If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 800-719-8080 (TTY 855-584-0256), Monday through Friday from 7am-7pm and Saturday 9am-4pm.

• If your recipient did not receive your payment, make sure they’ve enrolled an email address or U.S. mobile number with Zelle. If they are enrolled, check that the email address or U.S. mobile number you used to send money to your recipient is associated with your recipient’s Zelle enrollment information.
• You can also check the payment status in your Zelle Activity. In some cases, payments may be delayed or blocked for your protection.
• For additional help, you can call Customer Service at 800-719-8080 (TTY 855-584-0256), Monday through Friday from 7am-7pm and Saturday 9am-4pm.

• You can use Zelle^® with HomeStreet Bank, but the email address or U.S. mobile number can only be set up at one financial institution at a time. If you have another email address or U.S. mobile number available, you can enroll it for use with HomeStreet.

• Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.²
• Since money is sent directly from your bank account to another person’s bank account within minutes,¹ Zelle should not be used to send money to people you don’t know or trust.
• Zelle should only be used to send money to friends, family, or others you trust. Neither Zelle nor HomeStreet Bank offer a protection program for any authorized payments made with Zelle - for example, if you do not receive the item you paid for or the item is not as described or as you expected.

• No, we do not charge a fee to use Zelle^®. Your mobile carrier’s message and data rates may apply.

• The daily limit of money you can send is $300 and the single transaction limit you can send is $300. These limits are set by HomeStreet Bank and only apply to Zelle.

• Keeping your money and information safe is a top priority for HomeStreet. When you use Zelle within our mobile app, your information is protected with the same technology we use to keep your bank account safe.

• If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
• These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor HomeStreet Bank offer a protection program for any authorized payments made with Zelle - for example, if you do not receive the item you paid for or the item is not as described or as you expected.

• Please ensure the U.S. mobile phone number listed for each contact is 10 digits. If there is a 1 preceding the area code, edit your contact information and remove it. The transaction won't work with a 1 in front of the phone number.

• Zelle is intended for sending money to family, friends, and people you know and trust.² We recommend you ask people to enroll with Zelle before you send them money – this will help them get your payment more quickly.¹
• Since money is sent directly from your bank account to another person’s bank account within minutes,¹ it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle should only be used to send money to friends, family, or others you trust.

• To send a request for money, go to Zelle in the HomeStreet mobile app and select “Request.” From there, select a recipient (the person who will receive your request) from your list of recipients or add a trusted recipient by selecting the “+” icon. Next, enter the amount of your request, review it, and select Send.
• Before you can request money, you must have enrolled an email address or U.S. mobile number with Zelle. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle.

• To receive money, you must enroll an email address or U.S. mobile number with Zelle in the HomeStreet Bank mobile app. Once enrolled, provide that email address or U.S. mobile number to the person sending you money. They can use it to send you money, whether through HomeStreet Bank, another Zelle participating financial institution, or the stand-alone Zelle mobile app.
• When someone sends you money, you’ll be notified by email. The money will move directly into the account you’ve linked to your Zelle profile as your deposit account.

• Log in. To get started, log into the HomeStreet mobile app and go to Zelle in the menu. If you’re not yet enrolled, you’ll be asked to accept our terms and conditions. We recommend you also enroll an email address or U.S. mobile phone number and link a deposit account so you can send and receive money with Zelle.
• Add or select a recipient. To add a recipient, select the “+” icon at the upper right of your screen and enter your recipient’s information. If your recipient is already on your list of recipients, select their name to continue.
• Enter the amount and select your funding account. Enter the amount you want to send and choose an account to fund your payment. Click “Continue.”
• Review and send. Carefully review the details of your payment before you send it. After you send your payment, you’ll get a confirmation screen with the details of your payment. Once the payment is sent, it cannot be canceled if the recipient is already enrolled.
• Recipient is notified. Your recipient will be notified by email or text message with the details of your payment and instructions on how to receive the money if your recipient is not already enrolled.
• Recipients must enroll to receive money. If your recipient is not enrolled with Zelle, they’ll need to enroll to receive money. They will have fourteen (14) days to complete their one-time enrollment using the same email address or U.S. mobile number you used to send them the payment. If your recipient does not enroll with Zelle within 14 days, the money will be returned back to your account. Once your recipient enrolls with Zelle, the money will move directly into their account and will typically be available in minutes.

• Consumers enrolled in HomeStreet Bank Online Banking and Mobile Banking.
• Please make sure your HomeStreet mobile app is version 4.4.1. To check your current app's version, select "About" in your mobile app's menu.

• Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.¹ With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank.² Ask your recipient to enroll with Zelle before you send them money – this will help them get your payment more quickly.