| Q: | What is Business Secure Login? |
| A: | Business Secure Login is one of several steps that HomeStreet Bank has taken to provide increased security for our Business Online Banking customers. Requiring customers to register the computers they routinely use to access Business Online Banking and to provide security codes when accessing unregistered computers provides additional levels of "authentication’" beyond user ID and password.
This login process is designed to "authenticate" or recognize the identity of the parties involved in an online banking transaction. The customer and the bank pass information securely back and forth to confirm each other's identity. Business Secure Login procedures will increase online banking security for our customers without the addition of new hardware or software. |
| | |
| Q: | Why are you adding Business Secure Login now? |
| A: | The Federal Financial Institutions Examination Council (FFIEC) has required all banks and credit unions to enhance customer authentication and increase security for Internet banking transactions. The security of your accounts, personal and business information are of utmost importance to us. Implementing additional levels of authentication, including registration of your computer provides you with even greater security for your online banking. |
| | |
| Q: | Why do I need to register my computer? |
| A: | Registering or verifying your computer is an extra step to secure your login to Business Online Banking. Multiple verification or authentication steps make your privacy protection even stronger. |
| | |
| | back to top |
| | |
| Q: | Can I register more than one computer? |
| A: | Yes. You can register as many computers as you like and once registered, you will be able to access your online banking accounts from any of them. HomeStreet Bank strongly recommends that you register computers that you regularly use to access your online banking accounts, including desktops and laptops. However, we recommend that you do NOT register a public computer, such as at the library or internet café. |
| | |
| Q: | Can we have more than one user set up on the same computer? |
| A: | Yes. You may have as many registered Business Online Banking users on the same computer as you choose. |
| | |
| Q: | Why do I have to confirm my email address? |
| A: | A security code is required to register a computer with Business Secure Login and access Business Online Banking from an unregistered computer. This security code is sent to the email address on file. It is essential that we have your correct address to ensure uninterrupted access to online banking. Please note that once sent, the security code must be used within 30 minutes of receipt or it is no longer valid. |
| | |
| | back to top |
| | |
| Q: | What are "Security Codes?" |
| A: | A security code is used to register your computer with Business Secure Login, and to access Business Online Banking from an unregistered computer. Each security code is unique to the user. So when you access Business Online Banking from a computer you have registered, the Business Secure Login process identifies you as an authorized user. To access Business Online Banking from an unregistered computer, you will be required to enter your security code. |
| | |
| Q: | What if I enter my security code incorrectly? |
| A: | After entering your security code incorrectly five times, you will be locked out and unable to access Business Online Banking. You will need to contact the HomeStreet Bank Customer Service Center during regular business hours at 800-719-8080 or 206-389-6309 in Seattle. Business hours are Monday through Friday, 9:00 am to 6:00 pm (PT)—holidays excluded. |
| | |
| Q: | How long with my security code be valid? |
| A: | Security codes only remain valid for 30 minutes and will expire after that time. If you enter an expired security code, you will receive an error message stating that the code has expired. If you are not able to enter the security code before it expires, you can request another security code. |
| | |
| | back to top |
| | |
| Q: | How do I request another security code? |
| A: | If you need another security code, because the code has expired or for any other reason, you may request one by clicking on the ‘request a new security code’ link in Step 2 of the Business Secure Login screen. |
| | |
| Q: | What if I use more than one browser? |
| A: | We strongly recommend using the most current version of either Microsoft Internet Explorer or Netscape. www.microsoft.com or www.netscape.com |
| | |
| Q: | Can I change my email address? |
| A: | Yes. You can change your email address as often as you would like by selecting "Administration" then select "Login Credentials" and "Change email Address". Enter the new email address and click "Update." |
| | |
| | back to top |
| | |
| Q: | Will changing my email address "un-register" my computer? |
| A: | No. Changing your email address will not affect your enrollment in Business Secure Login and your computer(s) will remain registered. |
| | |
| Q: | I forgot my password and my company administrator will have to reset it. Will I have to re-register my computer(s)? |
| A: | Yes, any time a user’s password is reset, all computers registered with Business Secure Login will be unenrolled. If your password is reset by your administrator, you will be presented with the Business Secure Login screen the next time you access online banking and you will be required to change your password. |
| | |
| Q: | My question is not answered here. What should I do? |
| A: | Contact our Customer Service Center during regular business hours at 800-719-8080 or 206-389-6309 in Seattle. Business hours are Monday through Friday, 9:00 am to 6:00 pm (PT)—holidays excluded. |
| | |
| | back to top |
 |
|